We have been carefully monitoring the COVID-19 situation as it develops.
During meetings with my leadership team, we have emphasized the importance of continuing to keep the best interest of our members in mind while insuring the safety and well-being of our staff.
To that end, we are issuing new operating procedures that will be followed at the Home Office starting today, March 19, 2020. These procedures will remain in effect until further notice or until such time as they need to be modified.
The Home Office will remain open during normal business hours of 8 a.m. to 4:30 p.m. Monday through Friday.
However, the Home Office will be closed to the public. Only employees will be allowed in the building. If you need to drop off paperwork or a payment, there is a dropbox at the side entrance of the building that faces the driveway between the Home Office and the San Antonio Home Association Building. You can reach the staff by phone at 210-226-9261 or 800-234-4124.
We will be accepting deliveries. Drivers are asked to ring the doorbell at the back door.
Vice President of Member Benefits Cecily Kelly and Manager Brenda Gunnink have implemented procedures at the Retirement Home that will insure the well-being of our member residents. Cecily also is in communication with the dance instructors about how to proceed with dance classes and recitals.
The Home Office staff is committed to continuing to serve our members with as little disruption as possible.
I know we can count on our members to pull together during this difficult time. Together we can continue our mission to strengthen communities.