We have been carefully monitoring the COVID-19 situation as it develops.
During meetings with my leadership team, we have emphasized the importance of continuing to keep the best interest of our members in mind while insuring the safety and well-being of our staff.
To that end, we are issuing new operating procedures that will be followed at the Home Office starting today, March 19, 2020. These procedures will remain in effect until further notice or until such time as they need to be modified.
The Home Office will remain open during normal business hours of 8 a.m. to 4:30 p.m. Monday through Friday.
However, the Home Office will be closed to the public. Only employees will be allowed in the building. If you need to drop off paperwork or a payment, there is a dropbox at the side entrance of the building that faces the driveway between the Home Office and the San Antonio Home Association Building. You can reach the staff by phone at 210-226-9261 or 800-234-4124.
We will be accepting deliveries. Drivers are asked to ring the doorbell at the back door.
Vice President of Member Benefits Cecily Kelly and Manager Brenda Gunnink have implemented procedures at the Retirement Home that will insure the well-being of our member residents. Cecily also is in communication with the dance instructors about how to proceed with dance classes and recitals.
The Home Office staff is committed to continuing to serve our members with as little disruption as possible.
I know we can count on our members to pull together during this difficult time. Together we can continue our mission to strengthen communities.
Patricia Vines
I usually make my payment with a money order. Due to the Coronavirus I have been keeping myself safe at home. I do not have a checking account. Is there any way to pay on line with a credit card?
Thank you,
Patricia Vines
Marsha Davenport
I have questions/concerns regarding Summer Camp 2020. Have any considerations been given, to date, regarding the possibility of canceling camp this Summer. Having already registered two of my granddaughters, I have concerns/reservations whether they should attend camp even if restrictions are relaxed by summer. With that in mind, where does Hermann Sons stand regarding refunds for camp at this time.
Thank you in advance for your response to this serious situation.
Marsha Davenport
Elaine
Emails will be sent to you regarding your questions. Thank you for contacting us!
Mandy
I had a question regarding camp as well. If my children are signed up and camp is cancelled, what is the cancellation/refund process?
Briana Cervenka
I have the same question about camp. I want to register my 2, but have held off because it’s unknown what’s going to happen by this summer. If we register and camp is canceled, will ther be a refund or at least go to payment for camp the following year? I’d originally planned on one of the first weeks, but not sure those will even be an option anymore.
Elaine
Thank you for contacting us. Emails will be sent to you answering your questions.